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Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection. Please note that some countries may require parcels to be opened for customs inspection. Please be aware of the matter before placing any orders. We are by law unable to undervalue shipments or mark them as "Gift", and therefore cannot fulfill any such requests to do so. Yoyakunow unfortunately has no control over any fees/taxes levied by your country's government. While we sympathize with customers who are required to pay customs taxes on shipments, it is against Japanese law for us to mark items as "Gift" or write lower values for items and we are therefore unable to comply with any requests to do so. It can be accepted special shipping requests, when written on the order comment or by contacting us, regarding extra protection material used (extra fee might be requested) or estimated shipping fees, we are open to receive your requests, because everyone is unique and we offer a personalized service.Ĭustomers may be required to pay customs fees when receiving foreign shipments. United States, Mexico, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece, Guam, Guatemala, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Netherlands, New Zealand, Norway, Nicaragua, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vietnam. Shipping to the following countries is possible by JapanPost, FEDEX and UPS. After your preorder is confirmed and payment sent to the Maker or Distributor, cancellation is not possible. ***If the timeframe between placing the order and the cancellation request overcame Paypal refund timeframe, there will be a charge of 4.5%, and the conversion rate might differ as it will be refunded in Japanese Yen. U.S.There is a timeframe for cancellation at NO COST FEE***, between the time you place your preorder and your preorder is confirmed and payment sent to the Maker or Distributor, indicated at "Confirmation of the Pre-order with the Manufacturer/Distributor" on the product page, some are confirmed as soon as payment is received, some are confirmed at an specific date. For more details on our Shipping and Return policy check our FAQ.Digital goods, open DVDs and Blu-rays, smart art prints and mystery bundles are excluded from the return policy.Returns are accepted for most items within 30 days from delivery date.Orders containing multiple products may be shipped out in separate packages.Starring: Yoshitsugu Matsuoka, Kiyono Yasuno, Saori Onishi. Carts containing pre-orders scheduled for release in separate months will receive multiple shipments. After Eriri and Utaha move on, Tomoya and Megumi embark on a new beginning, dealing with new challenges while developing another game together. Items released in the same month will be shipped together.If your pre-order is delayed, you will be notified via email by the end of the month.
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We are currently experiencing severe shipping delays.Please allow 5-10 business days for in- stock items to ship.